Is your Onkyo receiver experiencing a frustrating loss of audio or network connectivity? Onkyo has acknowledged that certain receivers manufactured between 2009 and 2012 may be affected by this issue due to a defective network chip. To address this, Onkyo has launched a special Loss Of Audio Network Connection Customer Care Program.
This program is specifically designed to assist owners of affected Onkyo receivers in resolving the loss of audio network connection problem. This malfunction originates from a faulty network chip within these specific units. Onkyo deeply regrets any inconvenience this issue may have caused and is fully committed to resolving it for their customers.
The Loss of Audio Network Connection Customer Care Program involves a straightforward three-step process to make the repair as easy as possible for you:
- Verification: First, determine if your Onkyo receiver model is included in the list of products potentially affected by this program.
- Decision: Next, decide on the best way to proceed with the repair process if your unit is indeed eligible under the program.
- Shipping: Onkyo will provide a prepaid shipping box and label, completely free of charge, enabling you to safely send your receiver in for repair.
As a testament to their commitment to customer satisfaction, Onkyo is also extending the standard limited warranty to cover this specific loss of audio network connection issue for all affected receivers through December 31, 2018. It’s important to note that all other terms and conditions of the original limited warranty will remain applicable for the original standard limited warranty duration.
It is crucial to understand that this loss of audio/network connection issue is isolated to a single component within the receiver and will not cause any damage to connected components or speakers.
To check if your Onkyo receiver is eligible for this Loss of Audio Network Connection Customer Care Program, please click on the following link: Loss of Audio/Network Connection Customer Care Program for US and Canada customers
Onkyo once again apologizes for any trouble this situation has caused and is dedicated to providing a quick and efficient repair through this Loss of Audio Network Connection Customer Care Program. They greatly appreciate your continued loyalty and understanding.
