The Way2Go Card, powered by the Way2program system, offers a secure and efficient way to access your Temporary Assistance for Needy Families (TANF) benefits. This comprehensive guide provides everything you need to know about the Way2Go Card, from activation and usage to fees and customer support.
Understanding the Way2Go Card and way2program
The Way2Go Card, a debit MasterCard issued through way2program, functions like a regular checking account debit card. It allows you to make purchases and withdraw cash from your TANF benefits. Funds are deducted directly from your card balance, ensuring convenient access to your assistance. This system, managed by Go Program, is used by various state and federal programs to distribute benefits electronically. It’s a key component of how many recipients access their funds.
Who is Eligible for a Way2Go Card?
All TANF applicants who choose to receive their benefits electronically through way2program will be issued a Way2Go Card. If you already have a Way2Go Card for child support or unemployment benefits, your TANF benefits will be added to your existing card.
Receiving and Activating Your Way2Go Card
New TANF recipients can expect to receive their Way2Go Card within 7-10 business days of approval. The card will arrive in a plain white envelope. Existing Way2Go cardholders will receive their TANF benefits on the first business day of each month. To activate your card, follow the instructions included or visit www.GoProgram.com, the official way2program website. You can also activate your card via the Way2Go mobile app or by calling Go Program Customer Service at 800-961-8423. You’ll need to create a four-digit Personal Identification Number (PIN) during activation.
Way2Go Card Fees and Services
The initial Way2Go Card is free. One free replacement card is allowed every 12 months; subsequent replacements cost $4. Expedited delivery is available for a fee of $18. way2program offers a range of free services, including ATM withdrawals (in-network), balance inquiries, and customer service. Fees may apply for out-of-network ATM withdrawals, teller-assisted cash withdrawals, and international transactions. Refer to the fee schedule on www.GoProgram.com for a complete list.
Using Your Way2Go Card
Your Way2Go Card can be used anywhere MasterCard debit cards are accepted:
- Grocery stores
- Gas stations
- Restaurants
- Department stores
- Online retailers
You can also use your card for online bill pay. Remember, using your TANF benefits for prohibited purchases, such as lottery tickets, alcohol, tobacco, or adult entertainment, is against federal law and may result in penalties. Certain merchants, like hotels, may place a hold on your funds; these holds are typically temporary.
Protecting Your Way2Go Card
Safeguarding your Way2Go Card is crucial. Never share your PIN with anyone. If your card is lost or stolen, or if you suspect unauthorized activity, contact Go Program Customer Service immediately at 800-961-8423.
Managing Your Way2Go Card Account
You can manage your Way2Go Card account online at www.GoProgram.com or via the mobile app. These platforms allow you to check your balance, view transaction history, transfer funds, and manage your account settings. way2program provides 24/7 customer support for any card-related questions or issues.
What if my TANF Case Closes?
Even if your TANF case closes, retain your Way2Go Card. You can continue to use the remaining balance. Keeping your card active can streamline the process if you reapply for TANF benefits in the future. Contact your local Department of Social Services for any questions about your TANF case. For questions about your Way2Go Card, contact Go Program Customer Service. They can assist with:
- Lost or stolen cards
- Balance inquiries
- PIN changes
- Transaction history
- Card usage
Contact Information
Go Program Customer Service: 800-961-8423
Go Program Website: www.GoProgram.com
Go Program Mailing Address:
Customer Account Services
P.O. Box 245997
San Antonio, TX 78224-5997
Virginia Department of Social Services: https://www.dss.virginia.gov/localagency
The Way2Go Card, facilitated by way2program, simplifies the management of your TANF benefits. By understanding how the card works and utilizing the available resources, you can ensure secure and convenient access to your funds.
