Navigating issues with mail or packages can be frustrating. The United States Postal Service (USPS) provides various avenues for customer care to ensure your concerns are addressed efficiently. Whether you’re tracking a package, need technical assistance with USPS online tools, or have general inquiries, understanding how to access the USPS Customer Care program is key to a smooth resolution. This guide outlines all the ways you can connect with USPS for support.
Connecting with USPS Customer Service
USPS offers a comprehensive customer care center designed to assist you with a wide range of issues. For general questions, step-by-step guidance, or detailed information on USPS products and services, the Frequently Asked Questions (FAQs) section is an excellent first stop. Many common queries, especially those related to package tracking or delivery delays, are addressed here.
If the FAQs don’t resolve your issue, reaching out to the USPS Customer Care Center directly is straightforward.
Email: For detailed inquiries or when you need to provide documentation, you can email USPS Customer Service through their online form. Be sure to include as much detail as possible about your situation to help them assist you effectively.
Phone: For immediate assistance, you can call the USPS Customer Care Center.
Call: 1-800-ASK-USPS® (1-800-275-8777)
Hours of Operation:
- Monday – Friday: 8 AM – 8:30 PM ET
- Saturday: 8 AM – 6 PM ET
For individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments, USPS supports accessibility through the Federal Communication Commission (FCC) Telecommunications Relay Services (TRS). You can access TRS by dialing 7-1-1 or find state-specific TRS information on the FCC’s TRS by State and Territories page.
Finding a Post Office and Checking Holiday Schedules
Sometimes, in-person assistance is necessary. Locating your nearest Post Office is simple with the USPS online tool. You can search by city, state, or ZIP Code™ to find addresses, contact information, hours of operation, and available services.
Planning your postal service needs around holidays is also crucial. USPS observes federal holidays, and facilities are closed on these days. You can find a comprehensive list of upcoming USPS holidays and events to ensure your visits are well-timed.
Technical and Tracking Support
Encountering technical difficulties with USPS online applications? The Technical Support team is available to help with issues related to:
- Click-N-Ship®
- Filing a Claim
- PO Boxes
- The Postal Store®
- USPS accounts
Technical Support Line: 1-800-344-7779
Hours of Operation:
- Monday – Friday: 8 AM – 8:30 PM ET
- Saturday: 8 AM – 6 PM ET
For issues with Informed Delivery service, you can reach out via email to Informed Delivery User Support.
To track your packages, the quickest method is to use the tracking tool available on the USPS website. Simply enter your tracking number in the search box on USPS.com. The information available online is the same information customer service representatives can access. For other package-related issues, you can call the dedicated tracking support line.
Domestic & International USPS Tracking: 1-800-222-1811
Hours of Operation:
- Monday – Friday: 8 AM – 8:30 PM ET
- Saturday: 8 AM – 6 PM ET
Stamps and Shipping Supplies Assistance
For inquiries about stamps or orders from The Postal Store®, as well as for ordering free shipping supplies, USPS provides specific contact points.
Stamps & Postal Store Orders:
Call: 1-844-737-7826
Email: sfsdelivery.confirmation@usps.gov
Hours of Operation:
- Monday – Friday: 8 AM – 4:30 PM ET
- Closed Saturdays, Sundays, and Postal Holidays
Free Shipping Supplies:
Call: 1-800-610-8734
Hours of Operation:
- Monday – Friday: 7 AM – 11 PM ET
- Saturday: 7 AM – 6 PM ET
By utilizing these various contact methods, you can effectively access the USPS Customer Care program and resolve your postal service needs efficiently.
