Service Link, a leading provider of mobile workforce management solutions for North American utilities, empowers companies to optimize their field operations. Acquired by Harris Computer Systems, Service Link Software offers a comprehensive platform with customizable workflows, optimized scheduling and routing, and vehicle tracking. This robust solution enables utilities to enhance efficiency, productivity, and customer service.
Key Features of Service Link Software
Service Link software provides a suite of tools designed to streamline utility operations:
- Customizable Workflows: Tailor workflows to specific needs, ensuring consistent processes and improved data accuracy. This flexibility allows utilities to adapt to changing demands and optimize resource allocation.
- Optimized Scheduling & Routing: Leverage advanced algorithms to plan and dispatch field technicians efficiently, minimizing travel time and maximizing productivity. Real-time updates and dynamic routing adjustments ensure timely service delivery.
- Vehicle Tracking: Monitor vehicle location and performance in real-time, enabling better resource management and improved response times. This feature provides valuable insights into field operations and helps identify areas for improvement.
- Mobile Workforce Management: Equip field technicians with mobile devices and applications that provide access to critical information, enabling them to complete tasks efficiently and accurately. This empowers the workforce with the tools needed to excel in the field.
Service Link and Harris: A Powerful Partnership
The acquisition of Service Link by Harris Computer Systems strengthens Harris’s position in the utilities sector. This partnership combines Service Link’s expertise in mobile workforce management with Harris’s extensive experience in providing vertical market software solutions. The synergy between the two companies ensures continued innovation and exceptional customer support.
A Commitment to Excellence
Service Link’s founder, Peter Dunn, continues to lead the company, ensuring a seamless transition and ongoing commitment to customer success. The integration with Harris provides Service Link with access to greater resources and expanded market reach, allowing them to further enhance their product offerings and serve a wider range of utility companies.
Conclusion
Service Link software provides a comprehensive solution for utilities seeking to optimize their mobile workforce. With its powerful features and commitment to innovation, Service Link is poised to continue leading the way in mobile workforce management for the utility industry. The partnership with Harris ensures long-term stability and continued development of cutting-edge solutions.
