MiTek structural connectors are essential for strong and reliable construction. But choosing the right connector and understanding its application can be challenging. That’s where Saw Help.mii.com, MiTek’s customer service resource, comes in. This FAQ addresses common questions about MiTek products and services.
Finding MiTek Products and Support
Where to Buy MiTek Connectors
MiTek products are available throughout the US and Canada via a network of retailers, distributors, and dealers. You can find a selection of popular connectors at major retailers like Home Depot and Menards. If your local store doesn’t have what you need, they can likely special order it for you. For a wider range of products, consider contacting a local building materials dealer or hardware retailer.
Getting Technical Assistance
Need help choosing the right connector or require technical advice? MiTek’s Customer Service Department is ready to assist. They are available from 6:30 AM to 7:00 PM Central Time and can be reached by phone, email, fax, or live chat. Their knowledgeable representatives can guide you to the best solution for your project. Don’t hesitate to reach out for expert advice before you begin.
Custom Design Solutions
If your project requires a unique connector not found in the MiTek catalog, their Engineering Department can help. Contact Customer Service to discuss your specific needs. They will collaborate with the engineers to design and manufacture a custom product that meets your exact specifications. MiTek offers solutions tailored to even the most complex construction challenges.
Product Information and Policies
Corrosion Protection
Detailed information regarding corrosion protection for MiTek structural connectors is available on the MiTek website’s product section. Click here for more information. You can also contact Customer Service for further assistance with corrosion-related inquiries. Understanding corrosion protection is crucial for ensuring the longevity of your structures.
Nail Specifications and Alternatives
For face mount hangers, the MiTek Builder Products Catalog provides an Optional Nails Chart outlining acceptable nail alternatives. Consult this chart if you need to deviate from the specified nails. If you require further clarification or need to specify different fasteners, contact Customer Service for expert guidance.
Returning Products
If you need to return a product ordered in error, contact the Customer Service Department at [email protected] or by phone between 6:30 AM and 7:00 PM Central Time. They will guide you through the return process and determine if the return is eligible according to MiTek’s Return Policy, which can be found on the Policies and Warranty tab of their website.
saw help.mii.com: Your Resource for Success
From finding the right product to addressing technical questions and handling returns, saw help.mii.com embodies MiTek’s commitment to customer support. Leverage their expertise to ensure your construction projects are built with strength, reliability, and confidence. Contact MiTek Customer Service today for assistance with all your connector needs.
