Experiencing car trouble is frustrating enough, but the service experience at a dealership can significantly amplify or alleviate this stress. For owners of Chevrolet vehicles, particularly models like the Volt, the expectation of a smooth service process, including the provision of a loaner car, is often high. However, real-world experiences can vary widely, leading to questions about what is normal and what Chevrolet’s loaner car program truly entails.
One Chevy Volt owner recently shared their less-than-ideal experiences across three different dealerships, highlighting inconsistencies and frustrations. The first dealership outsourced loaner cars to Enterprise, requiring a deposit on a personal credit card. The second offered no loaner, suggesting the customer wait at the dealership or arrange their own transportation. The third finally provided a loaner, but it was an older, less desirable model, an ’11 Impala, and only after initially suggesting an inconvenient ride service.
This raises a critical question: Is this type of experience typical for Chevy owners, especially those who have invested in higher-end models like the Volt? Should owners of Chevrolet vehicles expect a more seamless loaner car program, especially when compared to brands like Subaru, known for their customer-friendly loaner policies?
Experiences with Chevy loaner cars can indeed differ significantly depending on the dealership, the nature of the service required, and potentially even the model of your Chevrolet vehicle. While some dealerships may offer a straightforward loaner program with newer models, others might present hurdles and less appealing loaner vehicles.
Several factors can influence a Chevrolet dealership’s loaner car policy:
- Dealership Size and Location: Larger dealerships, especially those in more competitive markets, might be more inclined to offer loaner vehicles as a customer service perk. Smaller or rural dealerships might have more limited loaner fleets.
- Service Type: Major repairs, especially those covered under warranty, are more likely to qualify for a loaner car compared to routine maintenance like oil changes. However, as the original post mentions, some brands like Subaru offer loaners even for minor services.
- Vehicle Model: While it shouldn’t be the case for premium models like the Volt, some dealerships might prioritize loaner cars for customers with newer or higher-margin vehicles.
- Loaner Fleet Management: Dealerships manage their loaner fleets differently. Some might use newer models to attract potential buyers, while others might utilize older trade-ins as cost-effective loaner options.
It’s essential for Chevy owners to understand that there isn’t a standardized “Chevy Loaner Car Program” across all dealerships. Policies are set at the dealership level, leading to the inconsistent experiences reported.
To navigate the Chevy loaner car situation more effectively, consider these tips:
- Inquire about Loaner Policies When Purchasing: When buying a Chevrolet, especially a higher-end model, discuss the service and loaner car policies with the dealership’s service department. Understand their procedures before you need them.
- Clarify Loaner Availability When Scheduling Service: When booking a service appointment, specifically ask about loaner car availability. Don’t assume a loaner will be automatically provided.
- Ask About Loaner Car Quality: If a loaner is offered, inquire about the type of vehicle you can expect. If vehicle quality is a concern, express your needs.
- Escalate if Necessary: If you are dissatisfied with the loaner car service, and believe it’s not commensurate with the vehicle you purchased or the inconvenience you are experiencing, consider escalating the issue to the dealership’s management or Chevrolet customer service.
While the original poster’s experience highlights potential shortcomings in the Chevy loaner car experience compared to brands like Subaru, it’s not necessarily representative of every Chevy dealership. It underscores the importance of proactive communication and understanding the specific policies of your local Chevrolet dealership. By being informed and assertive, Chevy owners can improve their chances of a smoother and more satisfactory service experience, including when a loaner car is needed.
