General Information About Car Fixing Programs
Looking for help with car repairs? Car Fixing Programs are designed to assist vehicle owners in getting their cars back on the road. Here are some frequently asked questions to guide you through the process.
Understanding the Application and Review Process
Navigating the application process can seem daunting. We’ve compiled common questions about application review and processing to make it clearer.
All About Vehicle Repairs Under Car Fixing Programs
Curious about what car repairs are covered? This section addresses common questions about vehicle repairs within car fixing programs.
General Information About Car Fixing Programs
Can I submit my application through postal mail?
Yes, you can apply for car fixing programs by mail. However, for a quicker processing time, we highly recommend using the online application portal. Applying online streamlines the process and can get your application reviewed faster. If you prefer a paper application, you can download a printable version in English or Spanish. Alternatively, you can request a physical application to be mailed to you by calling us at (866) 272-9642.
Is it necessary to upload income verification documents after submitting my application?
Yes, submitting your income verification documents is a crucial step and can significantly speed up the application processing time for car fixing programs. To ensure your application is processed efficiently, please upload the necessary documents. For a detailed list of acceptable income documentation, please visit the Income Eligibility Requirement page. Providing these documents upfront helps us determine your eligibility for the program promptly.
Is there a way to check the status of my car fixing program application?
Yes, you can easily check the status of your application using our online status check tool. This convenient tool allows you to track your application’s progress. To use it, you will need your CAP ID number and your vehicle license plate number. Keep these details handy to stay updated on your application status through our status check portal.
Understanding the Application and Review Process
What is the most frequent reason for incomplete or deficient applications in car fixing programs?
The most common reason applications for car fixing programs are marked incomplete is the absence of income verification documentation. Verifying your household income is essential to determine your eligibility for the program. Without these documents, we cannot proceed with evaluating your application. Make sure to include all required documentation when you apply to avoid delays.
How will I be informed if my car fixing program application requires more information or documents?
If your application for a car fixing program is missing information or requires additional documentation, we will notify you through a notice of deficiency. This notice will clearly specify what information or documents you need to submit to complete your application. Once you provide the requested items, your application will be considered complete and will move forward in the processing queue.
What are the typical reasons for denial of car fixing program applications?
Several reasons can lead to the denial of a car fixing program application. Common reasons include:
- Vehicle Passing Smog Check: Your vehicle must have failed its biennial Smog Check inspection to qualify. We verify this by reviewing Smog Check records.
- Expired Vehicle Registration: If your vehicle’s registration sticker has been expired for more than 365 days, it may lead to denial. We confirm registration status via DMV records.
- Vehicle Ownership Change: Vehicles undergoing an ownership change are typically not eligible. We check DMV records to ensure the vehicle’s ownership is stable.
- Income Exceeding Limits: If your household income surpasses 225% of the federal poverty guidelines, your application may be denied. This is verified through your application details and income documents.
- Mismatch in Vehicle Ownership: You must be the registered vehicle owner, and the name on the application must precisely match the name on the vehicle’s title (pink slip) as per DMV records.
If my car fixing program application is denied, and I address the reason, do I need to re-apply?
No, you do not need to re-apply if your car fixing program application is denied and you resolve the issue that caused the denial. Instead of reapplying, you can upload the documentation that proves the denial reason has been resolved. Alternatively, you can mail the documentation to BAR, Attention: CAP, 10949 N. Mather Blvd, Rancho Cordova, CA 95670.
After uploading documents, how long does it take for re-evaluation of my eligibility for the car fixing program?
Once you upload your documents to address the denial reason, it typically takes us about four weeks to review the documentation and reassess your eligibility for the car fixing program. After the review is complete, we will send you an updated determination notice informing you of the outcome.
All About Vehicle Repairs Under Car Fixing Programs
What exactly are emissions-related repairs in the context of car fixing programs?
Emissions-related repairs are specific repairs aimed at fixing issues that cause a vehicle to fail a Smog Check inspection. These repairs are crucial for reducing vehicle emissions and ensuring environmental compliance.
What emissions-related repairs are actually covered under car fixing programs?
Car fixing programs cover a range of emissions-related repairs needed to pass a Smog Check. The specific reasons for failure are detailed in your Vehicle Inspection Report. Covered repairs include, but are not limited to, components and systems such as:
- Computer systems
- Engine and mechanical systems directly related to emissions performance
- Evaporative emissions control systems
- Exhaust emissions control systems
- Exhaust gas recirculation systems
- Fuel systems
- Ignition systems
- Positive crankcase ventilation systems
What types of vehicle repairs are explicitly not covered by car fixing programs?
While car fixing programs are comprehensive, certain repairs and maintenance services are not covered. These exclusions include:
- Body repairs (e.g., dents, paintwork)
- Brake repairs and replacements
- Completing OBD II drive cycles (diagnostic procedures)
- Fuel costs
- Glass repairs (windshields, windows)
- Heating, ventilation, and air conditioning (HVAC) system repairs
- Muffler replacements
- Routine oil and fluid top-offs
- Oil treatments or additives
- Radiator repairs or replacements
- Repairs done after vehicle certification under the program
- Repairs performed without prior authorization from the program
- Safety-related equipment repairs (e.g., airbags, seat belts)
- Suspension repairs
- Tailpipe replacements
- Tire replacements
- Transmission flushes
- Water pump repairs
- 2004 and older Nissan product knock sensor issues
What costs am I expected to pay out-of-pocket when using car fixing programs?
As a participant in a car fixing program, you are responsible for a co-payment to the STAR test-and-repair station. This co-payment is a percentage of the total cost for diagnosis and emissions-related repairs. The co-payment amount is calculated based on:
- The model year of your vehicle
- The total cost of diagnosis and eligible emissions-related repairs
Co-payment Structure for Model Year 1976-1995 Vehicles
| Total cost of diagnosis and emissions-related repairs | Your co-payment | Example |
|---|---|---|
| $1,375 or less | 20% of the total cost | For a $500 total cost, your co-payment is $100. |
| More than $1,375 | Total cost minus $1,100 | For a $1,500 total cost, your co-payment is $400. |
Co-payment Structure for Model Year 1996 or Newer Vehicles
| Total cost of diagnosis and emissions-related repairs | Your co-payment | Example |
|---|---|---|
| $1,812.50 or less | 20% of the total cost | For a $1,000 total cost, your co-payment is $200. |
| More than $1,812.50 | Total cost minus $1,450 | For a $2,000 total cost, your co-payment is $550. |
Please note that you are also responsible for covering additional costs such as:
- Costs for any repairs not authorized by the car fixing program.
- Costs for repairs not directly related to the Smog Check inspection failure.
- The Smog Check certificate fee, which is currently $8.25.
If the repair assistance from the car fixing program doesn’t fully cover my vehicle repair costs, what are my available options?
If the assistance from the car fixing program does not completely cover your vehicle repair expenses, you have several options:
- Proceed with the repair process and personally cover the remaining repair costs.
- Consider retiring or replacing your vehicle if repairs are too extensive or costly.
- Contact the Smog Check Referee Program at (800) 622-7733 to inquire about a potential one-time repair cost waiver, if eligible.
Why did the STAR test-and-repair station require another Smog Check before starting CAP repairs on my vehicle?
STAR test-and-repair stations are required to conduct an additional Smog Check inspection to verify and document the current condition of your vehicle. This inspection provides an updated assessment of the vehicle’s emissions-related failures. The station uses this information to accurately recommend and perform the necessary repairs covered by the car fixing program.
Can a STAR test-and-repair station refuse to work on my vehicle even if it’s part of a car fixing program?
Yes, STAR test-and-repair stations have the discretion to decline working on a vehicle under certain conditions. These reasons may include:
- If your vehicle is inaccessible, unsafe to handle, or cannot be properly tested at their facility.
- If the station lacks the specific expertise to diagnose and repair the issues on your particular vehicle model.
- If you, as the vehicle owner, are uncooperative or unwilling to adhere to the guidelines of the car fixing program.
What should I do if a STAR test-and-repair station is uncooperative or not following car fixing program guidelines?
If you encounter a STAR test-and-repair station that is uncooperative or seems to be acting against the guidelines of the car fixing program, please contact us directly at (866) 272-9642 for assistance and guidance.
Do you have more questions about car fixing programs?
For further information or if you have more questions, please call us at (866) 272-9642. We are available Monday through Friday, from 8:30 a.m. to 4:30 p.m., excluding state holidays, to assist you with your inquiries about car fixing programs.
