The California Car Retire Program, officially known as the Consumer Assistance Program (CAP), helps eligible Californians retire older, polluting vehicles. This comprehensive guide answers frequently asked questions about the program, from application requirements to vehicle eligibility.
Applying for the California Car Retire Program
Can I apply for the California car retire program by mail?
Yes, applications can be submitted by mail. However, online applications are recommended for faster processing. Printable applications are available in English and Spanish. You can also request an application by phone at (866) 272-9642.
Should I upload income verification documents after applying to the California car retire program?
Uploading income documentation through the online portal is strongly encouraged to expedite the application review process. A list of acceptable income verification documents can be found on the Income Eligibility Requirements page.
Can I track the status of my California car retire program application?
Yes, you can monitor your application status online using the status check tool. You will need your CAP ID number and vehicle license plate number to access your application status.
California Car Retire Program: Application Review and Processing
What’s the most common reason for an incomplete application to the California car retire program?
The most frequent reason for application incompletion is the lack of submitted income verification documents. Eligibility cannot be determined without verifying income. Refer to the documentation requirements for more information.
How will I be notified if my California car retire program application requires additional information?
You will receive a notice of deficiency outlining the specific information or documentation needed to complete your application.
What are the most common reasons for a California car retire program application denial?
Several factors can lead to application denial, including:
- Failed Smog Check: Your vehicle must pass a Smog Check inspection. Smog Check records are reviewed to verify compliance.
- Insufficient California Registration: Your vehicle must have been continuously registered as operable in California for two years prior to applying. DMV records are reviewed for verification.
- Overdue Registration Fees: Current vehicle registration is required. Contact the DMV if your registration has expired.
- Lienholder on Vehicle Title: You must be the legal owner of the vehicle, free of any liens. Contact the DMV for information on removing a lienholder.
- Pending Change of Ownership: The vehicle cannot be undergoing a change of ownership.
- Mismatched Applicant and Registered Owner Names: The application name must exactly match the vehicle title.
- Recent Vehicle Retirement: Limitations apply to the number of vehicles retired within a 12-month period.
If my California car retire program application is denied, can I resubmit without reapplying?
Yes, if your application is denied, you can submit documentation addressing the denial reason(s) online through the status check tool or by mail to BAR, Attention: CAP, 10949 N. Mather Blvd, Rancho Cordova, CA 95670.
How long does it take to review uploaded documentation for the California car retire program?
Documentation review typically takes two weeks. You will receive an updated determination notice after the review is completed.
Why was my approved incentive amount lower than what I requested in my California car retire program application?
The program offers different incentive amounts. Your application is evaluated based on current regulations to determine your eligibility for the specific incentive amount.
Retiring Your Vehicle Through the California Car Retire Program
Will my vehicle be accepted if it’s not drivable in the California car retire program?
No, your vehicle must meet specific equipment and operational requirements to be eligible for retirement.
When will I receive payment after retiring my vehicle through the California car retire program?
The dismantler will issue a check to the registered owner(s) listed on the eligibility letter after verifying your identification and completing the vehicle inspection.
Does the California car retire program provide transportation home after I retire my vehicle?
No, you are responsible for arranging your own transportation from the dismantler.
Need More Information About the California Car Retire Program?
For further assistance with the California car retire program, please call (866) 272-9642, Monday through Friday, 8:30 a.m. to 4:30 p.m., excluding state holidays.
