The California Car Replacement Program, officially known as the Consumer Assistance Program (CAP), helps eligible Californians repair or replace their smog-failing vehicles. This comprehensive guide answers frequently asked questions about the program, covering application, eligibility, repairs, and costs.
Applying for the California Car Replacement Program
How can I apply?
Applying online is recommended for faster processing. You can also download a printable application in English or Spanish. Alternatively, call (866) 272-9642 to request a mailed application.
What documents are required?
Uploading income verification documents after applying is crucial for eligibility determination and faster processing. Acceptable documents are listed on the Income Eligibility Requirement page.
How can I track my application status?
Use the online status check tool with your CAP ID and vehicle license plate number.
Application Review and Processing
Why are applications deemed incomplete?
The most common reason is missing income verification documentation. Without it, eligibility cannot be determined.
How will I be notified of missing information?
You’ll receive a notice of deficiency specifying the required information or documentation.
Why are applications denied?
Common denial reasons include:
- Smog Check Failure: Your vehicle hasn’t failed its biennial Smog Check.
- Expired Registration: Your vehicle’s registration is expired for over 365 days.
- Ownership Change: Your vehicle is undergoing an ownership transfer.
- Income Exceeds Limit: Your household income surpasses 225% of the federal poverty level.
- Incorrect Ownership: The application name doesn’t precisely match the vehicle title.
Can I resubmit after a denial?
Yes, upload or mail documentation resolving the denial reason to BAR, Attention: CAP, 10949 N. Mather Blvd, Rancho Cordova, CA 95670. Reapplying is unnecessary.
How long does documentation review take?
Expect a review and updated determination notice within two weeks of submission.
Vehicle Repair and Costs under the California Program
What are emissions-related repairs?
These repairs address issues causing Smog Check failure, detailed in the Vehicle Inspection Report.
What repairs does CAP cover?
CAP covers various emissions-related repairs, including:
- Computer, engine, and mechanical systems impacting emissions
- Evaporative, exhaust, and exhaust gas recirculation systems
- Fuel and ignition systems
- Positive crankcase ventilation systems
What repairs are excluded?
Non-emissions related repairs like body work, brakes, A/C, and routine maintenance are not covered. See the full list on the CAP website.
What costs am I responsible for?
You’re responsible for a co-payment based on your vehicle’s model year and total repair cost. Specific co-payment amounts are detailed in program guidelines. Additional costs include non-covered repairs and the Smog Check certificate fee.
What if CAP assistance doesn’t cover all repairs?
You can pay the remaining costs, retire/replace your vehicle, or contact the Smog Check Referee Program at (800) 622-7733 for a potential repair cost waiver.
How are repair costs determined?
Repair shops set their own prices. Obtain multiple quotes before authorizing repairs. STAR stations must charge CAP customers the same as non-CAP customers.
Why is a pre-repair Smog Check required?
STAR stations must verify the vehicle’s current condition to recommend appropriate CAP repairs.
Can a STAR station refuse service?
Yes, for reasons like vehicle inaccessibility, safety concerns, lack of expertise, or customer uncooperativeness.
What if a STAR station is uncooperative?
Contact CAP at (866) 272-9642. For further assistance, call the same number during business hours.
