When your Audi encounters unexpected trouble on the road, the Audi Sos system is your lifeline. This guide provides a detailed overview of Audi SOS coverage, including what’s included, what’s not, and how to request assistance. Understanding your coverage can save you time, money, and stress in a roadside emergency.
What Does Audi SOS Cover?
Audi SOS strives to get you back on the road quickly and efficiently. Coverage generally includes the following services:
- Towing: Your vehicle will be towed to the nearest Audi dealer or authorized service facility. In case of a collision, towing will be provided to an Audi Authorized Collision Repair Facility or Aluminum Collision Repair Facility.
- Roadside Service: On-site assistance includes services like changing a flat tire with your spare, jump-starting your battery, unlocking your vehicle if you’re locked out, and extricating your vehicle from a difficult situation.
- Emergency Fuel Delivery: If you run out of gas or diesel, Audi SOS will arrange for emergency fuel delivery.
Alt: An Audi vehicle being towed by a tow truck.
Limitations of Audi SOS Coverage
While Audi SOS offers comprehensive coverage, it’s important to understand its limitations:
- Inter-Dealer Towing: Towing between Audi dealerships or authorized facilities is not covered if the initial facility is capable of performing the necessary repairs.
- Multiple Service Calls: Only one service call is covered per disablement.
- Battery Issues: Delivery of a new battery and cleaning of battery cables are not included.
- Parts, Labor, and Materials: Costs for parts, labor beyond basic roadside assistance, supplies, and materials are not covered.
- Unattended Vehicles: A licensed driver must be present to receive service.
- Fines and Impound Fees: Audi SOS does not cover fines or towing charges resulting from legal violations.
- Unauthorized Towing: Towing services must be performed by a licensed service operator. Assistance from private citizens is not covered.
Alt: An Audi technician assisting a driver with a flat tire on the side of the road.
- Geographic Restrictions: Coverage is limited to the 50 United States and Puerto Rico.
- Weather-Related Issues: Services like snow removal to access a vehicle or installation of snow tires/chains are not covered.
- Transportation After Service: Audi SOS doesn’t cover transportation back to your vehicle or home after service is completed.
- Inaccessible Locations: Service is not provided in areas deemed inaccessible or hazardous for service vehicles, such as off-road areas, construction sites, or beaches.
- Insurance Claims: Towing and roadside services related to insurance claims (e.g., vandalism, fire) are not covered.
Reimbursement for Out-of-Pocket Expenses
If Audi SOS cannot dispatch service to your location or you’re on a state-restricted roadway, you may be eligible for reimbursement on out-of-pocket expenses for lodging (up to $200/day), meals (up to $200/day), and alternate transportation (up to $200/day). Contact the Roadside Assistance Center at (800) 411-9988 (or (866) 478-3456 for Audi A8, R8, and e-tron GT owners) to obtain an authorization number before arranging your own assistance. Remember to obtain itemized receipts with the amount paid, date, and service provider’s name. For reimbursement details, call within 72 hours of the disablement.
Important Considerations
Always consult your Owner’s Manual for specific towing requirements. Remember that Roadside Assistance is provided by a third party.
This guide provides a general overview. For detailed information and the most up-to-date coverage details, always refer to your official Audi Owner’s Manual and your specific roadside assistance plan.
