Daimler Truck AG prioritizes the protection of your personal data when you utilize Mercedes-Benz Service24h for your Actros Truck. This privacy policy outlines how Daimler Truck AG collects, processes, and safeguards your personal information related to Service24h.
Data Collection and Processing for Actros Truck Service24h
This policy applies specifically to Mercedes-Benz Trucks Service24h and outlines data handling practices for contractual relationships, including agents, contact persons, and drivers associated with an Actros truck. If you are a contact person for a contractual partner, only your contact information is processed. Separate privacy policies govern other services.
Daimler Truck AG, located at Fasanenweg 10, 70771 Leinfelden-Echterdingen, Germany, is responsible for data processing. For data protection inquiries, contact the Group Data Protection Officer at HPC DTF2B, 70745 Leinfelden-Echterdingen, Germany, or via email at [email protected].
Data Categories
Adhering to data minimization principles, Daimler Truck AG collects and processes only necessary personal data for fulfilling contractual and legal obligations or with your consent. This includes:
1. Customer Data: Includes customer master data (name, contact information), and passport/ID data of the collector. This data is retained for the duration of the contract and, if based on legitimate interest, according to market-specific retention policies.
2. Actros Truck Data: Encompasses vehicle condition during breakdowns, positioning data, vehicle identification number, registration, engine details, history, mileage, and repair reports. This data is also retained for the contract duration and according to market-specific policies based on legitimate interest.
3. Invoice Data: Combines customer and vehicle data and is retained for 10 years due to legal requirements. Additional data collected includes correspondence and communication records. Data may also be sourced from affiliated companies and third parties, if necessary for contract fulfillment or with your consent. Publicly available data is used only as permitted by law.
Purpose and Legal Basis for Data Processing
Data processing supports various purposes, including:
- Contract Fulfillment: Processing contact and vehicle data enables Daimler Truck AG to provide Service24h assistance for your Actros truck, including breakdown support.
- Legal Compliance: Data processing fulfills legal obligations, such as anti-money laundering and tax laws, including sanctions list checks.
- Legitimate Interests: Processing supports Daimler Truck AG’s interests, like asserting legal claims, conducting customer satisfaction surveys to enhance Service24h for Actros trucks, and performing sanctions list checks.
Data Sharing and Transfer
Data is shared with processors (e.g., IT providers) under strict confidentiality obligations and GDPR compliance. Data is also shared with your motor insurance company for cost assumption, with freight forwarders and recovery companies for service execution, and with external experts for quality assurance. Data transfer to countries outside the EU or EEA occurs only under specific contractual obligations related to Service24h for your Actros truck, based on Article 49 (1)(b) GDPR, potentially depending on vehicle location data. Automated decision-making is not employed.
Your Data Rights and Control
You have the right to:
- Access and Rectification: Request information about your stored data and rectify inaccuracies.
- Erasure: Request data deletion under specific conditions outlined in Article 17 GDPR.
- Restriction of Processing: Limit data processing under circumstances defined in Article 18 GDPR.
- Data Portability: Receive your provided data in a structured, machine-readable format.
- Withdraw Consent: Revoke previously given consent for data processing with future effect.
- Object to Processing: Oppose data processing based on your particular situation.
- Lodge a Complaint: File a complaint with a supervisory authority if you believe GDPR violations have occurred.
To exercise your rights, use the online form at https://daimlertruck.com/privacy/2725, email [email protected], or write to Daimler Truck AG, HPC V445, 10878 Berlin, Germany. Data is stored only as long as necessary for contractual or legal obligations.
Conclusion: Ensuring Data Privacy for Actros Truck Owners
Daimler Truck AG is committed to protecting your personal data when you use Mercedes-Benz Service24h for your Actros truck. This comprehensive policy provides transparency and control over your information, ensuring a trustworthy and secure service experience. Contact Daimler Truck AG with any questions or concerns regarding your data privacy.
