The instrument cluster in my 2014 Jeep Grand Cherokee Latitude failed in April 2016, rendering the speedometer, odometer, tachometer, fuel gauge, temperature gauge, and all audible alarms inoperable. Initially, removing and replacing the fuses resolved the issue. However, the problem returned intermittently.
The dealership was unable to diagnose the problem during the first visit because the display was functioning. Upon a second visit with the issue recurring, they recovered several general codes and performed software reboots, successfully restoring the display. Less than two years later, the problem resurfaced. Multiple software reboots by the dealer over several visits failed to rectify the issue. Eventually, the cluster was replaced, with Fiat Chrysler America (FCA) covering approximately 75% of the cost.
The intermittent failures continued for several months, each requiring a trip to the dealership. After a three-week diagnostic period, the dealership declared the vehicle repaired. However, the display failed two days later.
An independent service center, even after consulting a Jeep dealership for a software reboot, couldn’t resolve the problem. Their diagnostic scan revealed multiple issues, including missing and incorrect vehicle information. While issues with a five-year-old vehicle are understandable, the difficulty in diagnosing and repairing this recurring instrument cluster failure is concerning.
Complaints have been filed with the National Highway Traffic Administration and FCA. The desired outcome is for FCA to compensate for the vehicle’s diminished resale value due to this persistent issue, enabling the purchase of a different SUV with a tow package. A follow-up appointment with the dealership is scheduled for next week.
